Privacy Policy

Last Updated: January 16, 2025

DKILOY TECHNOLOGY CO., LTD ("we", "us", "our", or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dkiloytechnologycoltd.online and use our services. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our Website and services.

Information You Provide

When you interact with our Website or services, we may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address when you fill out contact forms or request information about our services.
• Professional Information: Company name, job title, and business requirements when you inquire about our mobile app development services.
• Communication Data: Any information you provide when you correspond with us via email, phone, or through our contact forms, including the contents of your messages.
• Project Information: Details about your project requirements, specifications, and preferences when you engage our services.

Automatically Collected Information

When you visit our Website, we automatically collect certain information about your device and usage patterns:

• Technical Data: IP address, browser type and version, operating system, device type, and unique device identifiers.
• Usage Data: Pages visited, time spent on pages, links clicked, referring website addresses, and other browsing behavior.
• Location Data: General geographic location based on your IP address.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy for more details).

How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

• Service Delivery: To provide, maintain, and improve our mobile app development services and respond to your inquiries.
• Communication: To contact you about our services, send you updates, newsletters, and marketing communications (with your consent where required).
• Customer Support: To address your questions, resolve issues, and provide technical support.
• Business Operations: To analyze usage trends, optimize our Website performance, and conduct research and development.
• Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights and the rights of others.
• Security: To detect, prevent, and address security issues, fraud, and other harmful activities.

Legal Basis for Processing (UK/EU)

For users in the United Kingdom and European Union, we process your personal data based on the following legal grounds:

• Consent: When you have given us explicit permission to process your data for specific purposes.
• Contractual Necessity: When processing is necessary to fulfill a contract with you or take steps at your request before entering into a contract.
• Legitimate Interests: When we have a legitimate business interest that does not override your fundamental rights and freedoms.
• Legal Obligation: When we need to process your data to comply with legal requirements.

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who perform services on our behalf, such as hosting providers, analytics services, and email delivery platforms. These providers are contractually obligated to protect your information.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• Legal Requirements: When required by law, court order, or government authority, or to protect our rights, property, or safety.
• With Your Consent: When you have given us permission to share your information with third parties for specific purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication procedures
• Employee training on data protection practices
• Secure backup and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period depends on the nature of the information and the purposes for which it is processed. When we no longer need your personal information, we will securely delete or anonymize it.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal information.
• Rectification: The right to request correction of inaccurate or incomplete information.
• Erasure: The right to request deletion of your personal information in certain circumstances.
• Restriction: The right to request restriction of processing your personal information.
• Portability: The right to receive your personal information in a structured, commonly used format.
• Objection: The right to object to processing of your personal information for certain purposes.
• Withdraw Consent: The right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable law.

Children's Privacy

Our Website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Third-Party Links

Our Website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our Website with a new "Last Updated" date. Your continued use of our Website after such changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

DKILOY TECHNOLOGY CO., LTD
Wyvern Estate, Beverley Way
New Malden, England, KT3 4PH
United Kingdom
Email: info@dkiloytechnologycoltd.online
Phone: +44 7476 660842

We are committed to working with you to obtain a fair resolution of any privacy concerns.